Returns & Refunds Policy
Thank you for supporting SB Keefe Art
As a small independent artist business, every order is prepared with care and attention. Please read the following policy carefully before placing an order.
Prints
All prints are made to order and signed by the artist.
Because prints are produced specifically for each customer, we do not accept returns or offer refunds for:
- change of mind
- incorrect size choice
- accidental orders
- colour differences caused by screen or monitor settings
However, if your print arrives damaged or faulty, please contact us within 48 hours of delivery with:
- your order number
- photographs of the artwork
- photographs of the packaging
- clear photographs showing the issue
Once reviewed, we will arrange a replacement or refund where appropriate.
Original Artwork
All original artworks are final sale.
We do not accept returns or offer refunds on original pieces unless the artwork arrives damaged during transit.
If an original artwork arrives damaged, please contact us within 48 hours of delivery with photographs of:
- the artwork
- the packaging
- the damage itself
We will work with you to resolve the issue as fairly and quickly as possible.
Lost Parcels
If your parcel appears lost in transit, please contact us as soon as possible.
Orders are considered lost after:
10 working days (UK)
20 working days (International)
Once confirmed, we will investigate the issue with the courier and arrange a replacement or refund where appropriate.
Non-Returnable Items
The following items are non-returnable unless damaged or faulty:
- made-to-order prints
- signed prints
- original artwork
- sale items
- commissioned or custom work
Refund Processing
Approved refunds will be issued to the original payment method used at checkout.
Please allow several working days for your bank or payment provider to process the refund.
Colour Disclaimer
Please note that artwork colours may vary slightly depending on individual monitor, screen, and device settings.
Contact
For any returns or refund enquiries, please contact us using the contact form or email address provided on the website.